Terms of Use for Users of the Platform
Meetdocs GmbH
Kennedyallee 72
60596 Frankfurt am Main
Terms and Conditions as of: December 20, 2024
Table of Contents
§ 3 Conclusion of contract and ordering process
§ 1 Scope
1.1 Under the domain www.meetdocs.de a platform is provided that serves as a mediation platform. On this platform Doctors and professional associations (“commercial providers”) may post offers for their services, provided that these comply with the applicable legal and contractual regulations. Customers can choose from a wide range of products and different providers.
1.2 The operator can change the terms and conditions at any time and will inform users about the new conditions by email. Users have two weeks to object to the changes. Without objection, the changes are deemed accepted. In the email containing the amended terms and conditions, the operator will specifically inform the user of the importance of this deadline, the right of objection and the legal consequences of remaining silent. Changes to the main performance obligations require the express consent of the user.
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§ 2 User account
2.1 Using the website is generally possible without registration. However, a personal user account is required for certain functions or booking services on the platform.
2.2 There is no right to register or use the user account.
2.3 Registration is free.
2.4 When registering, users must provide their full name, an email address and a password. The user is obliged to provide truthful and complete information. Incorrect information can lead to termination and deletion of the account without notice.
2.5 The passing on of access data to third parties is prohibited. If you suspect misuse or unauthorized access, you must notify the marketplace team immediately and change your password.
2.6 Multiple registrations are prohibited.
§ 3 Conclusion of contract and Ordering process
3.1 Contracts are concluded exclusively between the user and the commercial provider. In addition to these terms and conditions, the specific conditions of the respective commercial provider apply, which can be viewed via their profile.
3.2 The booking is made directly on the platform. To do this, the user places the desired service in the shopping cart via the offer page. By clicking the button to complete the order, the user makes a binding offer. Acceptance of the offer usually occurs through an order confirmation/payment request issued by the operator of the platform. This initially requires a down payment of 25%, which is processed via the payment provider offered on the platform. The remaining amount is due after the first appointment with the commercial provider. The relevant billing and payment takes place directly between the user and the commercial provider.
3.3 The user is also entitled to pay the full amount in advance through the payment service providers offered on the platform. The operator forwards the remuneration owed to the commercial provider. Full payment does not change the operator's position as an intermediary.
3.4 The responsibility for the offer and the fulfillment of the contract lies with the respective commercial provider. The operator of the platform assumes no liability for the offers or the fulfillment of the contract. It acts exclusively as an intermediary.
§ 4 Payment processing
4.1 The payment processing of the deposit between the user and the commercial provider takes place via a payment service provider (here: Stripe Payments Europe, Limited (SPEL), 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland).
4.2 The terms and conditions of the payment service provider also apply to payment processing.
§ 5 Rating system
5.1 A rating system allows customers to give reviews of services purchased.
5.2 Reviews must be truthful and factual and must not contain any offensive, obscene or illegal content.
5.3 No personal data or advertising for external offers may be included in the evaluation.
5.4 The platform operator can remove content that violates these rules. Users will be informed of the deletion and have the opportunity to adjust their ratings.
5.5 By using the rating system, the user grants the operator a non-exclusive, worldwide, free right to use his ratings.
5.6 The user can remove his content at any time using the technical options offered in his customer account.
5.7 The user indemnifies the platform operator from all claims made by third parties against the marketplace operator and arising from or in connection with the content provided by the user. This does not apply if and to the extent that liability results from a failure of the marketplace operator to remove content within a reasonable period of time despite being informed of its illegality.
§ 6 Liability
6.1 The platform operator endeavors to provide all functionalities of the website as permanently and trouble-free as possible. However, due to technical circumstances such as configuration changes, maintenance, device failure, etc., this cannot be guaranteed completely. In the event of a service failure, the platform operator will endeavor to restore faultless usability as soon as possible. The platform operator is not liable for any consequences resulting from a lack of (complete) usability. The user has no contractual right to (continued) use of this (free) service.
6.2 In all other respects, the platform operator is only liable for claims for damages by the user arising from injury to life, body or health or from the violation of essential contractual obligations (cardinal obligations) as well as for other damages resulting from intentional or grossly negligent breach of duty by the platform operator, its legal representatives or vicarious agents. Essential contractual obligations are those whose fulfillment is necessary to achieve the purpose of the contract. In the event of a breach of essential contractual obligations, the platform operator is only liable for the typical, foreseeable damage if this was caused by simple negligence, unless the customer has claims for damages arising from injury to life, body or health.
§ 7 Termination
7.1 Users and operators can terminate the user relationship at any time without notice.
7.2 The operator can block or delete accounts if there is a violation of these terms of use.
§ 8 Final provisions
8.1 The law of the Federal Republic of Germany applies. With regard to legal relationships with consumers, this choice of law applies only to the extent that the protection granted is not withdrawn by mandatory provisions of the law of the country in which the consumer has his habitual residence.
8.1 Unless the customer has a general If the court has jurisdiction in Germany, the place of jurisdiction for all legal disputes is the general place of jurisdiction of the customer.